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Ordering Questions


Soft Rock Curling

Payment Method: Soft Rock Curling accepts all major credit cards.

Processing Time: Due to the handmade nature of our items, orders are usually shipped in 1-3 days after the order is placed. Orders with custom embroidery will take 2-3 days to ship. 

Shipping Methods: Soft Rock Curling ships all items from New York using the US Postal Service. When you proceed through our online checkout, you will be given postal rates options based on speed of delivery.

US Shipping Speeds: First Class Mail generally takes 2-7 days to arrive based on your distance from NY State. Tracking number is included. Priority Mail will take only 1-3 days to reach its US destination. Tracking number is included.

International Shipping Speeds: First Class Mail International take 2-2.5 weeks to arrive. No tracking is available. (Slow and cheap, but reliable). Priority Mail International takes approximately 5-10 days. Packages will have a tracking that functions in the US, but once the item crosses through customs, the tracking may not continue or be updated as often.

Please note: delivery speeds noted above are only estimates. The US Postal Service is very speedy within the US, but customs can delay packages as well as the speed of your country's individual mail system.

Returns: We always hope your are satisfied with your purchse! If there is an error with your shipment or you would like to initiate a return, please email us and we will make things right. Return requests should be emailed within 10 days of reciving your item. A refund can only be issued on un-worn, like-new products. Returns are not accepted on custom embroidered items unless we mis-spell your request.  

 


 

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